Shipping

Shipping Rates & Delivery

All Australian and New Zealand orders are fulfilled from our Australian distribution centre. Please review the shipping rates and estimated delivery timeframes below.

Australia - Standard Shipping

• FREE on orders over $120 AUD
• $9.95 AUD on orders under $120
• Estimated delivery: 2–7 business days from dispatch

Australia - Express Shipping

• FREE on orders over $150 AUD
• $12.95 AUD on orders under $150
• Estimated delivery: 1–3 business days from dispatch

New Zealand

• Shipping: $20 AUD
• Estimated Delivery: 2-4 business days from dispatch

Customs, Duties & Import Taxes

New Zealand orders may be subject to customs duties, import taxes or other fees upon arrival in the destination country.

These charges are determined by local customs authorities and are the responsibility of the recipient. Runaway The Label does not cover customs duties, taxes or import fees.

As charges vary, we are unable to advise the amount you may be required to pay. We recommend checking with your local customs authority before placing your order.

Unpaid Customs Charges

If applicable customs duties, taxes or import charges are not paid and the parcel is returned to sender, additional carrier or return shipping charges may apply.

In some circumstances, an unclaimed parcel may be disposed of by the carrier or local authority rather than returned to our warehouse. Where a parcel is not returned to Runaway The Label, we may be unable to issue a refund.

Order Processing & Dispatch

Please allow 1–3 business days for your order to be processed and dispatched.

Processing time is separate from the estimated delivery timeframe shown above and may be extended during sale events, holidays and other high-volume periods.

If your order status shows “Awaiting Fulfilment”, your order has been successfully placed and is waiting to be packed and dispatched.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.

Orders are shipped using one of our trusted delivery partners. The carrier used may vary depending on your delivery location and selected shipping service.

We’ll always do our best to process and dispatch your order as quickly as possible.

Australia Post Collect

Australia Post Collect allows you to have your Australian order delivered to an eligible Parcel Locker or Post Office collection location.

Simply select your preferred Australia Post Collect location and use it as your delivery address at checkout.

Once your parcel is ready for collection, Australia Post will notify you. A mobile number may also be required for identification when collecting from a Parcel Locker.

Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email from Runaway The Label containing your tracking details.

Depending on the carrier, you may also receive tracking and delivery updates directly via email or SMS.

Please allow up to 24 hours after dispatch for tracking information to become available.

If your tracking has not updated for 3 business days, please contact our Customer Care team.

Delivery options and requirements may vary by carrier. If you provide the carrier with authority to leave your parcel unattended, Runaway The Label cannot accept responsibility for loss or theft after the parcel has been confirmed as delivered.

Further Delivery Information

To check whether your Australian address falls within the Australia Post Express Post network, please refer to the Australia Post delivery speeds and coverage guide.

If you would like your parcel delivered to a reception desk or similar location, we recommend including these instructions within your shipping address at checkout.

Unfortunately, we may not be able to add delivery instructions after your order has entered fulfilment.

Once your order has been dispatched from our warehouse, delivery is managed by the relevant carrier. While we’ll always do our best to assist, carrier delays may occur outside our control.

Order Changes & Cancellations

Our fulfilment process begins shortly after an order is confirmed, so please review your items, shipping address and order details carefully before completing your purchase.

Once an order has entered fulfilment, we cannot guarantee that it can be cancelled, amended or have its delivery address changed.

Customer Care

For any issues with your order, including shipping enquiries, please contact our Customer Care team at sales@runawaythelabel.com as soon as possible.

Customer Care Hours

Monday–Friday, 8:00am–4:00pm Australian Eastern Time

Our Customer Care team is based in Australia. Enquiries received outside these hours will be responded to as soon as possible on the next business day.